Terms and Conditions — Cocoa Casino

Please read these Terms and Conditions carefully before using any services offered by Cocoa Casino. They set out the rules governing your use of our platform, including account registration, deposits, withdrawals, bonuses and dispute resolution.

By accessing our website or creating an account, you agree to be bound by the terms outlined below. If you do not accept these terms, you must not use our services.

Introduction

These Terms and Conditions govern your use of the Cocoa Casino website located at cocoa-casino.org.uk and all services provided through our platform. By creating an account, depositing funds or placing any wager, you confirm that you have read, understood and accepted these terms in full.

Cocoa Casino is operated by AffDynasty Group under Curacao licence #1668/JAZ. We reserve the right to amend these terms at any time, and continued use of the platform after amendments constitutes acceptance of the revised terms. We encourage all players to review this page regularly.

Definitions

Throughout these Terms and Conditions, the following definitions apply. "We", "us", "our" and "Cocoa Casino" refer to the platform operated by AffDynasty Group. "You", "your" and "player" refer to any individual who accesses or uses our services. "Account" means the personal account registered in your name on our platform. "Services" means all gaming, betting and related activities offered through our website.

"Bonus" refers to any promotional credit, free spins or other incentive offered by Cocoa Casino. "Wagering requirement" means the number of times a bonus amount must be played through before withdrawal is permitted. "GBP" refers to British Pounds Sterling, the primary currency accepted on our platform.

Eligibility and Account Registration

You must be at least eighteen (18) years of age to register an account and use our services. By creating an account, you confirm that you meet this age requirement and that online gambling is legal in your jurisdiction. We reserve the right to request proof of age at any time.

Each player may hold only one account with Cocoa Casino. Duplicate accounts will be closed, and any winnings derived from duplicate accounts may be voided. You must provide accurate, complete and up-to-date personal information during registration, including your full legal name, date of birth, residential address and valid email address.

We reserve the right to refuse registration or close any account at our sole discretion without providing a reason, particularly where we suspect fraudulent activity, underage gambling or breach of these terms.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. All activity conducted through your account is your responsibility. We strongly recommend using a unique, strong password and enabling any additional security features we offer.

You must notify us immediately if you suspect any unauthorised access to your account. Cocoa Casino is not liable for losses resulting from your failure to safeguard your account credentials. We may suspend your account pending investigation if we detect unusual or suspicious activity.

Deposits

Cocoa Casino accepts deposits in GBP through a range of payment methods including credit and debit cards, e-wallets, bank transfers and cryptocurrency where available. The minimum deposit amount is GBP 10 unless otherwise stated for a specific payment method.

All funds deposited must originate from a payment source registered in your own name. We do not accept third-party payments. Deposits are typically processed instantly, though certain payment methods may require additional processing time. We reserve the right to set maximum deposit limits and to refuse deposits at our discretion.

By depositing funds, you confirm that the money used is not derived from any criminal or unlawful activity. We cooperate fully with law enforcement and regulatory authorities in relation to any suspected money laundering or fraud.

Withdrawals

Withdrawal requests are processed within one to five (1-5) business days, depending on the payment method selected and verification status. The minimum withdrawal amount is GBP 20 unless otherwise specified. Maximum withdrawal limits may apply and are detailed on our banking page.

Withdrawals must be made to the same payment method used for the most recent deposit, where possible. If this is not feasible, we will arrange an alternative method at our discretion. We reserve the right to process large withdrawals in instalments.

All withdrawal requests are subject to account verification. Pending withdrawals may be cancelled by the player before processing begins, at which point the funds will be returned to the player's account balance.

Know Your Customer (KYC) Verification

As part of our regulatory obligations and commitment to responsible gambling, Cocoa Casino requires identity verification before processing withdrawals. You may be asked to provide documents including, but not limited to, a government-issued photo ID (passport or driving licence), proof of address (utility bill or bank statement dated within three months) and proof of payment method.

Verification documents must be clear, legible and unedited. We aim to complete the verification process within 24 to 72 hours of receiving all required documents. Accounts that remain unverified after a reasonable period may be subject to restrictions or closure.

We handle all personal documents in accordance with our Privacy Policy and applicable data protection regulations. Documents are stored securely and used solely for verification and regulatory compliance purposes.

Bonus Terms and Promotions

Cocoa Casino offers various bonuses and promotions to eligible players. Each bonus is subject to specific terms and conditions, which are detailed on the relevant promotion page. In the event of a conflict between these general terms and any promotion-specific terms, the promotion-specific terms shall prevail.

Unless otherwise stated, all bonuses carry a wagering requirement of thirty-five times (35x) the bonus amount. Wagering requirements must be fulfilled within thirty (30) days of the bonus being credited to your account, after which any remaining bonus funds and associated winnings may be forfeited.

We reserve the right to exclude players from promotions, revoke bonuses or void winnings derived from bonus funds if we determine that bonus terms have been abused or manipulated. Systematic exploitation of bonuses, including the use of multiple accounts or coordinated group play, is strictly prohibited.

Wagering Requirements

Wagering requirements specify the total amount that must be wagered before bonus funds and related winnings can be withdrawn. For example, a GBP 50 bonus with a 35x wagering requirement means you must place a total of GBP 1,750 in qualifying wagers before the bonus balance becomes withdrawable.

Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games such as blackjack and roulette may contribute 10% or less. Live dealer games and certain specialty games may be excluded entirely. The full contribution table is available on our promotions page.

Maximum bet limits apply while a bonus is active. Placing bets exceeding the stated maximum (typically GBP 5 per spin or round) while bonus funds are active may result in forfeiture of the bonus and associated winnings.

Game Rules and Fair Play

All games available on Cocoa Casino are provided by licensed third-party software providers. Each game is governed by its own specific rules, which are accessible within the game interface. In the event of a discrepancy between our general terms and game-specific rules, the game-specific rules shall prevail.

Our games use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. We do not manipulate game results. Any malfunction during gameplay voids all plays and payouts for the affected round.

Any attempt to exploit software vulnerabilities, use automated software (bots), or engage in collusion with other players constitutes a breach of these terms and will result in account closure and forfeiture of all balances.

Responsible Gambling

Cocoa Casino is committed to promoting responsible gambling. We provide a range of tools to help you manage your gaming activity, including deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion options. These tools are accessible from your account settings at any time.

If you believe you may have a gambling problem, we encourage you to seek support from organisations such as GamCare (gamcare.org.uk), BeGambleAware (begambleaware.org) or Gambling Therapy (gamblingtherapy.org). Our customer support team can also assist you in setting limits or self-excluding from the platform.

Please note that Cocoa Casino operates under a Curacao licence and is not registered with GAMSTOP, the UK self-exclusion scheme. Players who have self-excluded through GAMSTOP should consider using third-party blocking software such as Gamban to restrict access to gambling websites.

Intellectual Property

All content on the Cocoa Casino website, including text, graphics, logos, icons, images, software and audio, is the property of AffDynasty Group or its licensors and is protected by international copyright, trademark and other intellectual property laws.

You may not reproduce, distribute, modify, display or create derivative works from any content on our website without our prior written consent. Unauthorised use of our intellectual property may result in legal action.

Limitation of Liability

Cocoa Casino provides its services on an "as is" and "as available" basis. While we strive to ensure uninterrupted and error-free operation, we do not guarantee that our platform will be available at all times or free from technical issues.

To the fullest extent permitted by law, AffDynasty Group shall not be liable for any direct, indirect, incidental, consequential or special damages arising from your use of our services, including but not limited to loss of profits, data or goodwill. Our total liability shall not exceed the amount deposited by you in the thirty (30) days preceding any claim.

We are not responsible for any losses incurred as a result of events beyond our reasonable control, including but not limited to internet outages, power failures, natural disasters, government actions or any other force majeure event.

Dispute Resolution

If you have a complaint about our services, we encourage you to contact our customer support team first at [email protected]. We aim to resolve all complaints within fourteen (14) business days of receipt.

If you are not satisfied with our response, you may escalate your complaint to our licensing authority or an approved alternative dispute resolution (ADR) provider. Details of the ADR process are available upon request.

These Terms and Conditions are governed by and construed in accordance with the laws of Curacao. Any disputes that cannot be resolved through our internal complaints process or ADR shall be subject to the exclusive jurisdiction of the courts of Curacao.

Account Closure and Suspension

You may close your account at any time by contacting our customer support team. Prior to closure, you must withdraw any remaining balance in your account, subject to applicable verification and withdrawal procedures.

We reserve the right to suspend or close your account immediately if we reasonably believe that you have breached these terms, engaged in fraudulent or criminal activity, provided false or misleading information during registration, or if required to do so by any regulatory or law enforcement authority.

Upon account closure, any pending bonuses, promotional credits or tournament entries will be forfeited. Legitimate remaining balances will be returned to you through an appropriate payment method, subject to our verification requirements.

Amendments to These Terms

Cocoa Casino reserves the right to modify, update or replace these Terms and Conditions at any time. Material changes will be communicated to registered players via email or a prominent notice on our website. The date of the most recent revision is displayed at the top of this page.

Your continued use of our platform following any amendments constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of our services and close your account. It is your responsibility to review these terms periodically.